SHIPPING INFORMATION

• FREE UPS Ground on all domestic orders*

• SAME DAY SHIPPING on all orders placed before 5 p.m. EST (2 p.m. PST).*

Delivery to the contiguous U.S. States:

Order Amount	Shipment Method	Cost	Delivery Time*	Policies
$0 - $99.99	USPS Priority or UPS Ground**	FREE!	2 - 7 days	PO Boxes will ship via USPS Priority. Dangerous goods will ship via UPS Ground.
	UPS 2-Day	$12.95	2 days	No PO Boxes, No dangerous goods
	UPS Overnight	$29.95	1 day	No PO Boxes, No dangerous goods
$100.00 and Over	USPS Priority or UPS Ground**	FREE!	2 - 7 days	PO Boxes will deliver via USPS. Dangerous Goods will deliver via UPS Ground
	UPS 2-Day	$12.95	2 days	No PO Boxes, No dangerous goods
	UPS Overnight	$24.95	1 day	No PO Boxes, No dangerous goods
* Time stated in business days, excluding weekends and holidays **All orders under 2 lbs will ship via USPS Priority

Delivery to Alaska, Hawaii, Puerto Rico & U.S. Territories:

Delivery Option	Delivery Cost	Order Processed By	Carrier Delivery Time	Total Delivery Time
USPS Priority Mail	FREE!	Next business day	3 - 8 business days	4 - 9 business days
UPS 2nd Day Air	$24.95	Next business day	2 business days	2 - 3 business days
Please note that UPS cannot guarantee shipping in 2 days to non-contiguous U.S. entities at this time. glow cannot refund orders or file claims with UPS unless it has been longer than 3 business days. We appreciate your patience in this matter.

UPS Ground Delivery Estimated Time Chart

Shipping Days: Monday - Friday, excluding U.S. federal holidays.

Undeliverable packages, including refused shipments and packages that have failed delivery, will be returned to glow and assessed a $15 Non-Delivery fee. The Non-Delivery fee will be charged to the payment form selected during checkout, and will be subtracted from any refund.

Processing Time: Orders received before 2 p.m. PT (5 p.m ET) are processed the same day. Orders received after 2 p.m. PT (5 p.m ET) are processed the next business day. Orders received on Saturday and Sunday are processed by close of business Monday.

Domestic Delivery Time – Standard Shipping: Orders shipped to the western U.S. can be expected within 1 - 4 business days. Orders shipped to the eastern U.S. generally take 4 - 6 business days. For quicker delivery, guaranteed overnight and 2-day shipping services are available. All delivery times are estimates. The total time needed to deliver your package may be longer. glow is not responsible for delays in delivery due to events beyond our control, including shortage of materials, labor strikes, transportation failures or acts of nature.

Overnight and 2-day Shipping: For quicker delivery, UPS guaranteed Next Day and 2nd Day shipping services are available. UPS 2nd Day shipping is FREE in the contiguous 48 US states with orders over $100.00.

United States Postal Service (USPS) is required for all deliveries to PO Boxes and military addresses. We cannot guarantee replacement of lost packages shipped via USPS. Be advised that the USPS confirmation number you receive from glow is only used to verify when a parcel has been delivered, and is not used to track packages en route.

Items that are DOT restricted, including items that are pressurized or flammable, must be shipped via UPS Ground in accordance with the Department of Transportation. DOT restricted items cannot be shipped to Alaska, Hawaii, U.S. territories, military addresses or international customers.

If an item in your order is out of stock, we will notify you via e-mail within one business day. Please make sure to add us to your address book so that you may receive a confirmation email (shipments@glow.com).

In accordance with U.S. federal holidays, glow's warehouse will be closed on the following days of the 2009 calendar:

January 1
February 16
May 25
July 4
September 7
November 26-27
December 24-25

RESTRICTIONS

• Free samples do not apply to BeautyFix.com orders or trial offers.

• Free shipping does not apply to trial offers

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