As part of our commitment to customer service, glow offers a fair return policy. If you are dissatisfied with any product purchased through our site, you may return the item(s) for an exchange or refund within 30 days of purchase. Please be advised that prior authorization is required on all returns. Any returns sent to us without return authorization cannot be accepted. To obtain authorization online, please log in to your Beauty Lounge account and click on the Returns link. Return acceptance is at the sole discretion of glow.

If returning an item(s), you must include all parts, pieces and printed materials in order to be eligible for a refund. We do not accept returned items that have been opened or used unless the product is damaged or defective or falls under our 100% color guarantee for makeup.

Also, to ensure that your returns are received by glow, please make sure to add insurance to your parcels through your preferred mail delivery service.

Shipping fees are only eligible for refund when the original items were either shipped incorrectly by glow or damaged. All other shipping fees are nonrefundable.

Perfumes are only eligible for return if damaged during shipping. If approved, returned perfume products will be compensated for the value of the product with a glow gift card. Perfumes should be returned via USPS. Shipping costs are non-refundable.

To receive authorization for a return, please contact glow Customer Service by dialing our toll-free number at 1.888.321.GLOW (4569) to process returns on domestic orders or 310.683.0951 for international orders. Please allow up to two weeks for the return to be processed, at which time a credit or exchange will be made. If you wish to inquire about your return please call Customer Service at 1.888.321.GLOW (4569). Our hours are Mon-Fri 7:00 AM to 4:00 PM PST.

100% Color Guarantee

Buying makeup online has never been easier with glow.com’s 30 –Day Money Back Guarantee!

On glow.com, if you are not completely satisfied with the color/shade of the makeup products you bought, you can simply return the products for a complete refund (minus shipping) within 30 days of purchase.

Please be aware that in order for the product to qualify for the 100% color guarantee, it must display this 100% color guarantee icon on the product page.

Have additional questions? Help is just a beauty call away. Call us toll-free at 1.888.321.GLOW (4569) or 310.683.0951 if calling internationally.

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