Where is my order?

You may check the status of your order by contacting our Customer Service via email at here or you may call our toll-free number at 1.888.321.GLOW (4569). If you are dialing internationally, use our US telephone number at 310.683.0951. Please make sure and have your Order Confirmation number ready to expedite service. Our hours are Mon-Fri 7:00 AM to 4:00 PM PST.

Please be aware that USPS does not offer a tracking system. However, you can expect delivery between 5-7 business days after the shipping date.

How do I change payment information on my order?

If your order has not yet shipped, you may change your credit card information by contacting glow Customer Service at our toll-free number at 1.888.321.GLOW (4569). If you are dialing internationally, use our US telephone number at 310.683.0951. Our hours are Mon-Fri 7:00 AM to 4:00 PM PST.

How will I know when my order has been shipped?

glow will email a Shipment Confirmation that details your order and shipment date.

What if I don't receive an Order Confirmation?

You may verify that we have received your order by contacting glow Customer Service via email at here or by calling our toll-free number at 1.888.321.GLOW (4569). If you are dialing internationally, use our US telephone number at 310.683.0951. Our hours are Mon-Fri 7:00 AM to 4:00 PM PST.

What if I don't receive a Shipment Confirmation?

You may confirm shipment by contacting glow Customer Service via email at here or by calling our toll-free number at 1.888.321.GLOW (4569). If you are dialing internationally, use our US telephone number at 310.683.0951. Our hours are Mon-Fri 7:00 AM to 4:00 PM PST Pacific Time.

How long will it take for my order to arrive once it's shipped?

Delivery time will depend upon the shipping method.

If you selected USPS you can expect delivery between 5-7 business days after the shipping date. If you selected UPS it is also approximately 2-7 business days. To learn more, please visit our Shipping Info page.

I received an email stating that there was an "address problem" with my order. What does this mean?

Address problems may refer to a variety of situations. We recommend contacting glow Customer Service via email at here or you may call our toll-free number at 1.888.321.GLOW (4569) to resolve the situation. If you are dialing internationally, use our US telephone number at 310.683.0951. Our hours are Mon-Fri 7:00 AM to 4:00 PM PST.

What does "Out of Stock" mean?

This means that glow does not currently have inventory for the item in question. Please contact glow Customer Service via email at here or you may call our toll-free number at 1.888.321.GLOW (4569) with the name of the item you are interested in. If you are dialing internationally, use our US telephone number at 310.683.0951. Our hours are Mon-Fri 7:00 AM to 4:00 PM PST.

Do you ship internationally?

Yes, glow ships internationally; however there are several brand lines which have international shipping restrictions by their individual manufacturers. Restricted brand lines have disclaimers clearly stated on their profile pages. Please check glow's individual brand line profile pages before ordering internationally.

What are your international shipping options and prices?

glow offers flat-rate shipping fees for our international customers, which means your shipping costs will remain the same low rate, regardless of the size or weight of your order.

glow has a special shipping page if you require more information.

Are customs fees included in my order total?

Customs fees and duties are set by the shipping destination country. For this reason, glow is unable to estimate customs fees or duties in our shipping fees. Customs fees are the responsibility of the customer importing the product.

Do you charge sales tax?

We do not charge sales tax for deliveries anywhere in the United States, with the exception of California, which requires a mandatory sales tax of 7.25%.

At which point do you charge my credit card for my order?

Glow charges your credit card at the time your order actually ships.

What is your return policy?

For glow's return policy, please see our convenient return policy page.

How do I receive authorization for a return?

To receive authorization for a return, please contact glow Customer Service by dialing our toll-free number at 1.888.321.GLOW (4569) to process your return. If you are dialing internationally, use our US telephone number at 310.683.0951. Our hours are Mon-Fri 7:00 AM to 4:00 PM PST Pacific Time.

I didn't receive a full refund on my return. Why?

While the full price of your item is credited back to you when glow receives your return, please be aware that glow items are not eligible for refunds on shipping and handling.

I previously ordered a product from Glow, but can no longer find that product on your website. What happened?

If you cannot locate a previously ordered item, it may have been discontinued, repackaged, renamed, or replaced. Please contact glow Customer Service via email at here or you may call our toll-free number at 1.888.321.GLOW (4569) for further information. If you are dialing internationally, use our US telephone number at 310.683.0951. Our hours are Mon-Fri 7:00 AM to 4:00 PM PST.

What is a promotion code and how do I get one? Promotion codes work the same way as online coupons. glow customers that sign up for a free account regularly receive emails with discounts and promotional specials. If you would like to receive glow emails, please sign up for a free account and you will be added to our mailing list.

Why am I receiving emails from glow?

We frequently feature special offers and promotions, including reduced shipping rates and gifts with purchase, for our returning customers. There is often a promotional code included to enter in during checkout. If you would like to be removed from our mailing list you may unsubscribe here: http://link.glow.comindex.cfm?action=support.unsubscribe

How do I unsubscribe from your emails?

If you would like to be taken off of our mailing list and stop receiving promotional emails, you may unsubscribe here: http://link.glow.comindex.cfm?action=support.unsubscribe

What if my question isn't addressed in your FAQ?

You are always welcome to contact glow's award-winning Customer Service team via email at here or you may call our toll-free number at 1.888.321.GLOW (4569) and we would be happy to assist you. If you are dialing internationally, use our US telephone number at 310.683.0951. Our hours are Mon-Fri 7:00 AM to 4:00 PM PST.

How can I receive a glow catalog?

You can sign up to receive a glow catalog by clicking on the Request a catalogue link or signing-up for an account.

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